Refund policy
REFUND & RETURN POLICY
Last updated: July 2026
At PCatch!, we stand behind every product we sell. If you're not completely satisfied, we're here to make it right.
30-DAY RETURN WINDOW
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Items that are damaged due to misuse, or items returned after 30 days, will not be accepted.
HOW TO INITIATE A RETURN
To start a return, please contact us at support@pcatch.com with:
1. Your order number
2. The item(s) you wish to return
3. The reason for the return
Our support team will respond within 24 business hours with return instructions and the return shipping address.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as PCatch! is not responsible for items lost in transit during the return process.
REFUNDS
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.
DAMAGED OR DEFECTIVE ITEMS
If you received a damaged, defective, or incorrect item, please contact us at support@pcatch.com within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you — no need to return the item.
EXCHANGES
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Items returned after the 30-day window
CONTACT US
📧 support@pcatch.com
We're here Monday–Friday and aim to respond within 24 hours.